OUR SERVICES

Helping Agencies Achieve Their Goals

Over the years, we have worked with hundreds of customers adapting and deploying Provide Enterprise®. In addition to providing care management software services, we offer long-term, full-service support to ensure your solution grows with your organization.

Deployment

Understanding your organization is critical to implementing Provide Enterprise successfully. We invest a significant amount of time discussing your business practices, policies, and procedures with you.

Besides having some amazing software engineers and architects, most of our staff has decades of experience in the Ryan White market, healthcare industry, social work and care management

This experience and expertise enables us to make software configuration recommendations based upon your requirements and industry best practices, ensuring we maximize the benefits for your agency and your clients.

Training

We recognize that your staff’s ability to use Provide Enterprise to its fullest potential depends on their understanding of how the software works. We place a high priority on training your staff so they can integrate every aspect of the software into their daily activities.

  • Customized for your team. We work with you to develop a detailed training plan covering everything your organization needs.
  • Personalized for the right audience. We develop targeted training that shows each department the functionality they need to perform their duties.
  • Onsite or remote training. We can hold in-person, instructor-led training at your facility or in selected locations within your region, or virtually.
  • Follow-up training. If needed, we’re always available to offer additional training to your team.

Software Upgrades

We all know that technology is rapidly evolving, but so are federal and state requirements for reporting, eligibility and other measures.

Our team at Groupware Technologies are experts when it comes to the changing HRSA requirements and what they mean for your organization.

As these changes occur and as we add and improve features of our platform, we’ll include those upgrades as part of your annual support so you can always be assured that you’ll be in compliance and using our latest technology.

Support

If you have a question about how Provide Enterprise works or are experiencing a problem with the software, our 100% U.S.-based Customer Support staff are available to assist you.

We encourage you to take full advantage of our knowledge of care management software and our expertise. Our bilingual (English and Spanish) Customer and Technical Support Teams are on duty at our Milwaukee offices Monday through Friday 8 AM until 5 PM (Central time) via phone and email.

Phone: 414.454.0161

Email: provide.help@grouptech.com